Durham university library strategy

Library Surveys.

The Library Survey 2015.

During much of Michaelmas Term 2015, Durham University Library consulted Durham University students and staff by means of a sophisticated and rigorously tested, web-based survey instrument (LibQUAL+®), produced in tandem with the Association of Research Libraries.

The Library Survey 2015 was designed to enable systematic assessment and measurement of Durham University Library's service quality. The opinions of our customers really matter to us - the results of this survey feed into future policy and planning for the Library.

Following analysis of results and comments from the Library Survey, key findings and recommendations arising from the survey have been communicated to students and staff via a range of communication channels throughout 2016, as results help shape future developments across the University Library.

Previous Surveys.

Durham University Library conducted its first ever full-scale Library Survey during 2013 (via LibQUAL+®), to consult our customers and elicit their feedback in order to help direct our policy and planning for the Library.

Prior to that, the University Library had conducted a short online survey in 2008 among Durham University staff and students on strategic directions for the Library. Previously, it had conducted a survey of customer satisfaction with its resources, services, and facilities over a period of years. That survey sought opinions on the importance of, and satisfaction with, 16 aspects of Library provision, and it was based on a questionnaire devised by SCONUL .

Reports on findings from all these surveys are available below.

Strategy.

To support the pursuit of research, scholarship, and learning in the context of the University's strategic aims by providing information resources and associated services to the University and wider community.

In addition to values shared with the University as a whole, the Library will:

Elicit and respond to stakeholder needs. Be innovative and enterprising in providing information resources and services. Practise exemplary standards of stewardship over resources of enduring research and cultural value for Durham University. Embrace a consultative and collaborative approach with regional, national, and international partners. Strive for best practice in services to and accessibility for customers, and in accountability to stakeholders.

North Carolina Library Jobs.

Library related job openings in North Carolina.

Strategic Marketing Analyst, Duke University Libraries, Durham, NC.

TITLE: Strategic Marketing Analyst – Online Duke – 2 Year Term Appointment.

LIBRARY: Duke University Libraries.

ENVIRONMENT: Since its founding in 1924, Duke University has grown into one of the most prestigious private universities in the world and its medical center ranks annually among the top in the nation. The Duke University Libraries are the shared center of the university’s intellectual life, connecting people and ideas. The Libraries consist of the William R. Perkins Library and its branches: Rare Book, Manuscript and Special Collections, Lilly, and Music and the library at the Duke Marine Laboratory in Beaufort. Duke’s library holdings of 6.1 million volumes are among the largest of private universities in the United States.

Duke’s hometown is Durham, North Carolina, a city with vibrant research, medical and arts communities, and numerous shops, restaurants and theaters. Durham is located in the Research Triangle, a growing metropolitan area of more than one million people that provides a wide range of cultural, recreational and educational opportunities. The Triangle is conveniently located just a few hours from the mountains and the coast, offers a moderate climate, and has been ranked among the best places to live and to do business.

Duke offers a comprehensive benefit packages which includes both traditional benefits such as health insurance, leave time and retirement, as well as wide ranging work/life and cultural benefits. Details can be found at: hr. duke. edu/benefits/index. php .

SALARY AND BENEFITS: Salary dependent on qualifications and experience. Comprehensive benefits package includes 15 days’ vacation, 13 holidays, 12 days’ sick leave; health, dental, disability and life insurance and support for professional development and training.

OCCUPATIONAL SUMMARY : The Strategic Marketing Analyst helps Duke’s schools and departments explore opportunities for new online courses, programs, certificates and/or degrees. S/He researches program demand, studies new markets, and makes recommendations to leadership about the direction of Duke’s online learning strategy. This is a 2 Year Term Appointment.

QUALIFICATIONS: It is the expectation that all Duke University Libraries staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning and a commitment to diversity.

Required: B. A./B. S. in economics, statistics, business, marketing or related field; or equivalent combination of experience and education.

Preferred: MBA or related terminal degree.

At least three years in strategic marketing, brand management, or market research Demonstrated ability to generate and implement a marketing strategy for a program or organization Ability to interpret large amounts of data for a variety of audiences (faculty, Duke administration, online staff, etc.) Excellent interpersonal, organizational, oral and written communication skills Expertise in developing an online marketing strategy, performing web analytics, and using associated tools Ability to manage multiple tasks and meet deadlines with minimal supervision Ability to work independently and as a member of a team Demonstrated commitment to providing outstanding customer services.

Prior experience working in higher education; strong familiarity or experience with trends in educational technology, emerging online education models, and issues in higher education Experience with marketing analytics, marketing automation ( marketing, etc), and inbound marketing Knowledge of statistical packages (SPSS, SAS, or similar) and databases Knowledge of major third-party suppliers of syndicated data and services.

Normal office environment. Must be able to work in an environment in which exposure to materials containing dust and mold is possible. Attendance at occasional events outside of normal work hours. Occasional travel may be required.

These statements are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Understands demand and creates marketing strategies for online and hybrid learning programs. Utilizes market data, labor demand, competitor data, and trend data to advise on which programs we should build, and how we should market them. Collects and analyzes data to inform Duke’s decisions about online programs and degrees (e. g. data on prospective students, employer trends, peer institution offerings, etc.). Synthesizes research and recommends marketing strategies based on those findings and Duke’s goals. Consults with Duke faculty and administrators about market research needs, methodologies and findings. Consolidates data and analysis into actionable items, reports, and presentations. Follows market trends and peer institution marketing efforts to help Duke identify and implement best practices. Identified and understands Duke’s program, school and/or department objectives and integrates those goals with demand data. Performs other duties as assigned. Supervisory Responsibilities None.

AVAILABLE: Review of applications will begin immediately and will continue until the position is filled.

APPLY BY: Review of applications will begin immediately and will continue until the position is filled.

APPLY TO: An electronic resume, cover letter, and list of 3 references should be submitted at hr. duke. edu/careers/apply – refer to Requisition # 401295042. Review of applications will begin immediately and will continue until the position is filled.

Applications which are missing any of the components listed above will not be reviewed.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status. The Duke University Libraries have a strong commitment to Affirmative Action and is actively seeking to increase the racial and ethnic diversity of our staff.

North Carolina Library Jobs.

Library related job openings in North Carolina.

Director of OLE Strategic Planning, Duke University Libraries, Durham, NC.

TITLE: Director of OLE Strategic Planning – 2 Year Term Position.

LIBRARY: Duke University Libraries.

ENVIRONMENT: Since its founding in 1924, Duke University has grown into one of the most prestigious private universities in the world and its medical center ranks annually among the top in the nation. The Duke University Libraries are the shared center of the university’s intellectual life, connecting people and ideas. The Libraries consist of the William R. Perkins Library and its branches: Rare Book, Manuscript and Special Collections, Lilly, and Music and the library at the Duke Marine Laboratory in Beaufort. Duke’s library holdings of 6.1 million volumes are among the largest of private universities in the United States.

Duke’s hometown is Durham, North Carolina, a city with vibrant research, medical and arts communities, and numerous shops, restaurants and theaters. Durham is located in the Research Triangle, a growing metropolitan area of more than one million people that provides a wide range of cultural, recreational and educational opportunities. The Triangle is conveniently located just a few hours from the mountains and the coast, offers a moderate climate, and has been ranked among the best places to live and to do business.

Duke offers a comprehensive benefit packages which includes both traditional benefits such as health insurance, leave time and retirement, as well as wide ranging work/life and cultural benefits. Details can be found at: hr. duke. edu/benefits/index. php .

SALARY AND BENEFITS: Salary dependent on qualifications and experience. Comprehensive benefits package includes 15 days’ vacation, 13 holidays, 12 days sick leave; health, dental, disability and life insurance and support for professional development and training.

OCCUPATIONAL SUMMARY : On behalf of the Open Library Environment (OLE), the Duke University Libraries are creating a new senior level position of Director of Strategic Planning. As a community committed to developing and sustaining the first open-source library management platform designed by librarians for libraries, OLE recognizes that planning for technical direction, collaboration, and sustainability permeates all aspects of its operations and strongly influences our mission. This is a 2-Year Term Appointment.

QUALIFICATIONS: It is the expectation that all Duke University Libraries staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning and a commitment to diversity.

Required: Bachelor’s degree in Library and Information Science, Computer Science, Business Systems, or related discipline.

Preferred: Advanced degree in Library and Information Science, Computer Science, Business Systems, or related discipline.

Three to five years minimum of professional experience in a strategic leadership position. Significant experience with increasing levels of responsibility for setting and implementing strategic directions. Demonstrated command of trends in digital libraries, information policy, collaborative technologies, and community-based open-source projects. Successful and effective leadership in academic, technical, and scientific communities, including a demonstrated ability to communicate effectively, oversee projects, and deliver excellent services. Evidence of enthusiasm, creativity and potential to succeed in a production oriented, rapidly changing, research library environment, including a good collaborative and relationship-building track record. Demonstrated experience in expository writing, public presentation, and communications; ability to meet deadlines and manage multiple projects simultaneously. Demonstrated temperament to work with a wide variety of constituencies, both inside and outside the organization; ability to organize and work effectively with volunteers.

WORKING CONDITIONS: Must be able to work in an environment in which exposure to materials containing dust and mold is possible. Normal office environment. Occasional weekend shifts required. Occasional travel is required.

These statements are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

DUTIES: Reporting jointly to the Managing Director of OLE and the AUL for Information Technology Services for the Duke University Libraries, serving the OLE Board of Directors, and participating as ex officio to the OLE Steering Committee, the Director of Strategic Planning will:

Lead the development of a shared vision for OLE’s future that supports the mission of the [Open Library Collaboration] and is responsive to the changing information needs of its members, sponsors, and broader library community. Create and articulate an evolving technology strategy to support that vision, with ongoing input from key stakeholders. Work with the OLE team and outside collaborators to set the priority and order of technical development based on the functional priorities of the OLE partner libraries. Develop and implement a comprehensive vision and strategy for community engagement, development, and creating a sustainable organization. Effectively communicate OLE’s shared vision to the OLE partners, potential partner libraries, and the broader library community. Represent OLE in national and international library-related collaborative technology efforts. Represent OLE in national and international conferences and forums. Other duties as assigned.

This position is based at Duke University in Durham, NC. Telecommuting opportunities are available for residents of: California, Florida, Georgia, Maryland, New York, South Carolina, Tennessee, Texas, Virginia, and Washington, DC.

AVAILABLE: Review of applications will begin immediately and will continue until the position is filled.

APPLY BY: Review of applications will begin immediately and will continue until the position is filled.

APPLY TO: An electronic resume, cover letter, and list of 3 references should be submitted at hr. duke. edu/careers/apply – refer to Requisition # 401297214. Review of applications will begin immediately and will continue until the position is filled.

Applications which are missing any of the components listed above will not be reviewed.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status. The Duke University Libraries have a strong commitment to Affirmative Action and is actively seeking to increase the racial and ethnic diversity of our staff.